Olé VIP Airport Services – Meet & Assist Service FAQ

1. What is the Meet & Assist service?

Our Meet & Assist service provides personalized assistance to make your airport experience as smooth and stress-free as possible. From arrival to departure, a dedicated agent will guide you through the airport, assist with luggage, and expedite check-ins, security, and customs processes.

2. Which airports in Spain offer Olé VIP Meet & Assist services?

Olé VIP Airport Services is available at the following airports in Spain:

- MAD - Madrid Barajas

- ALC - Alicante

- FUE - Fuerteventura

- LPA - Gran Canaria

- IBZ - Ibiza

- BCN - Barcelona

- AGP - Málaga

- PMI - Palma de Mallorca

- SVQ - Sevilla

- TFN - Tenerife North

- TFS - Tenerife South

- VLC - Valencia

3. What services are included in the Meet & Assist package?

- Personalized Meet & Greet at the airport entrance, gate, or baggage claim.

- Assistance with check-in and baggage handling.

- Priority fast-track through security and passport control.

- Escort through customs and to your next destination (e.g., transport pickup, lounge, etc.).

- Assistance with transfers within the airport, including terminal changes if needed.

4. How do I book a Meet & Assist service?

You can book online through our website or by calling our customer service line. It’s recommended to book at least 24 hours in advance to ensure availability.

5. Can I book the Meet & Assist service for both arrival and departure?

Absolutely! Our services are available for both arrival and departure. Simply let us know your needs at the time of booking.

6. Is the Meet & Assist service available for connecting flights?

Yes, Olé VIP Airport Services can assist with layovers and connecting flights to ensure a smooth transition from one flight to the next.

7. How long does the Meet & Assist service take?

The duration depends on airport size, specific services required, and flight times. Typically, arrival services last between 30 minutes and 1 hour, while departure services may take around 1-1.5 hours.

8. Can children and elderly passengers use the Meet & Assist service?

Yes, our service is designed to cater to all travelers, including unaccompanied minors, families, and elderly passengers who may need extra assistance.

9. What if my flight is delayed or canceled?

If your flight is delayed, our staff will monitor the changes and adjust the service accordingly. For cancellations, please contact us to reschedule or discuss refund options as per our cancellation policy.

10. Can Olé VIP Airport Services assist with special needs passengers?

Absolutely. We are committed to providing support for passengers with mobility challenges or other special needs. Please inform us at the time of booking so we can make the necessary arrangements.

11. How do I identify my Olé VIP assistant upon arrival?

Your assigned assistant will wait for you at the designated meeting point, holding a sign with your name or Olé VIP branding for easy identification.

12. What payment methods are accepted?

We accept all major credit cards and secure online payment options through our website. Payment is required at the time of booking.

13. Can I cancel or modify my Meet & Assist reservation?

Cancellations and modifications are allowed, but policies vary depending on how close it is to the scheduled service. Please refer to our cancellation policy or contact our customer service for assistance.

14. Who do I contact if I have questions or concerns about my Meet & Assist service?

For any questions, our customer service team is available 24/7 by phone, email, or live chat through our website.

We look forward to seeing you at Madrid - Barajas VIP Fast Track.

Service Terms & Conditions

Cancellations must be received 14 days prior to the travelling date in order to request a reimbursement, or else it will be considered a no-show.

  • No Shows are non-refundable. A no show is considered when either:

    • The airport representative is standing at the aircraft gate and doesn’t make contact.

    • You have a flight cancellation or significant delay and don’t notify it to us in writing.

  • If for any reason our team is unable to provide you with the service, you will be issued a full refund immediately.

  • Travel date modifications will condition the service subject to availability. This includes flight cancellations or significant delays.

  • Significant changes in your flight schedule (flight delays or flights arriving early) will condition the service subject to availability.

  • The lounge may refuse service if you show up with a party larger than described in your reservation.

  • Airport arrival and departure lounges are monitored by CCTV 24/7. Misconducts will be prosecuted to the full extent of the law. We urge you to act accordingly.

  • Please refer to our package description page for details on inclusions, exclusions and prices for packages in the different airports.

********

Passenger illness or family death:

  • A credit voucher for 100% of the balance paid, valid for up to a year and redeemable for any airport in our serviced areas will be issued without the need of additional proof.

  • Refunds outside of the 14-day cancellation window could be made as an exception – minus a 10% cancellation fee - if the passenger provides a copy of a valid ID PLUS one of the following:

    1) Scanned hospital records showing the name and date of birth of the passenger(s), showing diagnosis that justifies the cancellation of the service.

    2) Proof of cancellation of the airline ticket showing the same flights and dates on the reservation clearly showing the localizer for the airline.

    3) Scanned stamped and signed medical note showing the diagnosis for the passenger.

    4) Certificate of death of a family member whose last name(s) match at least one of the ID of the cancelling passenger.

     

    The documents should be scanned and emailed by responding to the confirmation email and adding the words CANCELLATION on the subject line.